Legal & Policies
Everything you need to know about how we do business — and your rights as our customer.
Centrefit Group Pty Ltd is a telecommunications reseller registered in Queensland. We operate under the Australian Consumer Law, the Telecommunications Act 1997 (Cth), the Privacy Act 1988 (Cth), and the Telecommunications Consumer Protections (TCP) Code C628:2019.
Terms & Conditions (SFOA)
Our Standard Form of Agreement — the master terms that govern your service.
Privacy Policy
How we collect, use, store and share your personal information. Written to the Australian Privacy Principles.
Critical Information Summaries
Plain-English one-pagers for each plan. Required disclosure under the TCP Code.
Direct Debit Request Service Agreement
The rules governing direct debits from your bank account — your rights, our obligations.
Financial Hardship Policy
What happens if you can't pay on time. Flexible payment plans and no nasty surprises.
Complaints Handling Policy
How to raise a complaint, how we resolve it, and your right to escalate to the TIO.